CAPITAL SIP: Causes RGS Queue Errors

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If you see any of the below errors in your Lync 2010 Front End servers event log, changes are you may have used capitalisation in the “SIP:” notation pre-pended to the SIP address.

e.g. SIP: first.last@lync.com

The Lync control panel will tell you when you forget to add “sip:” but fails to inform you the “SIP:” will cause issue.

EventID: 31012
A valid URI was not specified for the queue time out destination.

EventID: 31161
The Match Making service could not transfer the call because of an error in the queue configuration.

EventID: 31117
The workflow runtime encountered a critical error.

 

2 COMMENTS

  1. THANK YOU!!! Two days of searching why my response group was not working and FINALLY found this article! THANK YOU SO MUCH FOR THIS!!!!!!!

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