Customer Support Tool

Customer Support Tool is now UC Extend – For the latest version see the product page here.

Customer Support Tool helps you help your customers by giving them quick access to support and training information, and can be fully customised to suit your needs. Additionally the tool can add custom menus to the Lync 2013 client, and watch for registry key changes and enforce static values.



The tool is configurable by way of an XML settings file, which allows you to customise your branding, menu options and more.


Example of the Support Contact popup:


Example of custom menu in the Lync 2013 client:


During installation you have the option to install the standalone Lync client using the Office Customization Tool. Here are the requirements:
  • The Lync 2013 installation files are located in the same directory as the installer in a folder named “Install_Lync2013Client”
  • Using the Office Customization Tool, create a setup customization .msp file named OCT_Lync2013Client.msp, and locate it in the same directory as the installer

On first run if the settings.xml file does not already exist, it will be created in the program directory. This will require that you have admin rights or write access to program directory. You will need to update this settings file to customise the application for you needs. The default program directory is C:Program Files (x86)Andrew MorpethCustomer Support Tool

Program images and icons can also be customised by overwriting the defaults with ones of the same size and type. Images are located in the program directory in images directory.


  • Tested on Windows 8, 8.1 (more to come)
  • .Net Framework 4
  • Creating custom menu items in Lync requires permissions to the LocalMachine registry hive
  • Registry watchers may require permission to the registry, denpending on the registry keys you are watching
  • Run at Windows start up currently requires that the app runs as admin, this is problematic in newer versions of Windows that are more secure. I am close to releasing a version that stores application settings in the users AppData folder to alleviate the problem, and allow it to start. This initial fix will not help where Lync custom menus or registry watchers that access the LocalMachine registry hive are in use, but will hopefully be resolved in a later release.



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