If you have 2 audio devices you may want to also enable the “Secondary ringer” option. This is particularly useful if your primary device is a headset, and you would like to set your PC speaker as the ringer. It is also advisable to “Unmute” when the phone rings:
If you have a camera, configure this from the “Video Device” options. Select the device from the drop down menu and make sure it is working in the preview window:
Please note: If your image flickers a lot, click “Camera Settings” and try changing the “PowerLine Frequency”:
There are different privacy levels available that determine who can see what information. To view or change the privacy level right click the contact, select “Change Privacy Relationship”, then choose from the available options:
SET UP ADDITIONAL PHONE NUMBERS
Note: Your work phone is generally set by the administrator and cannot be changed.
You can phone someone using one of the following 3 options:
- Type (or copy/paste) the phone number, and either press Enter or double-click the highlighted number:
- Hover over the contact picture and use the phone icon:NOTE: This option will automatically call the last number you used for that contact (i.e. Lync call, work number, mobile number etc).
- Reveal a list of available numbers for the contact select the arrow next to the phone icon:If you would like to leave one of your contacts a voicemail without disturbing them select the “Voicemail” option.
Once the call is initiated a call window will open:
ANSWER AN INCOMING CALL
TRANSFER A CALL
REDIRECT A CALL
When you receive an inbound call you have the option to redirect it rather than answer. You may wish that the call to goes straight to voicemail, or you may be out the door and want to redirect it to your mobile.
There are 3 call forwarding options that can be accessed directly from the call forwarding menu at the bottom of the Lync client:
- Turn Off Call Forwarding
- Forward Calls To
- Simultaneously Ring
For more advanced call forwarding options select “Call Forwarding Settings”
REDIRECT UNANSWERED CALLS
By default if voicemail is enabled unanswered calls will be redirected to your voicemail box. You can change these settings from the “Call Forwarding Settings” option mentioned above.
- Outlook – Voicemail is delivered to your Outlook inbox and can be played directly from the message:
- Lync – Voicemail can be retrieved from the Lync client by selecting the phone tab. To play the voicemail hover over the left hand side of the message and then select the play button:
- You can also call your voicemail box using the voicemail options menu:
- Dial-in – You can dial in using any phone to the dial-in access number. You will need to know your Lync number or extension, as well as your PIN. See the dial-in conferencing section below for information on how to find these details
SET UP VOICE MAIL
The first time you call in to voicemail you will be asked to record your name and a personal greeting.
SET UP AD HOC CONFERENCE CALLS
If you are planning to share content with external parties that don’t have Lync you will need to provide them the meeting link. This can be accessed from the additional options menu (…) by selecting “Meeting Entry Info”:
NOTE: For more information see Online Meetings Guide.
Dial-in Conferencing allows you to set up and maintain your own conference room where you can invite anyone to join using Lync or a standard phone.
REGISTER TO USE DIAL-IN CONFERENCING
If you intend to host or attend a conference call with external parties, you will need to set your PIN, Passcode and Conference ID in the Dial-in Conferencing system. When you dial in from a phone you will be given the chance to enter your PIN to enter as the leader.
Please note: When calling from Lync you will be automatically authenticated so a PIN is not required.
SCHEDULE A CONFERENCE CALL
JOIN AN ONLINE MEETING
To join a scheduled online meeting simply select the “Join Lync Meeting” link included in the appointment:
If you have Lync installed the meeting will automatically start, otherwise you will be presented with options for joining the meeting. You and your participants can also dial-in using the supplied local number or by searching “Find a local number”:
When dialing in use the conference ID to enter the meeting. If you are the conference leader you will also need your PIN.
NOTE: For more information see our Online Meetings guide.