Call reporting for Microsoft Teams Auto Attendants and Call Queues – v3 updates

Microsoft have released a version 3 (v3) of their Power BI based Call reporting for Microsoft Teams Auto Attendants and Call Queues. Information on installation can be found here.

There are 3 reports available in the pack and they bring some nice improvements to the originals.

Microsoft Teams Auto Attendant Call Report

Microsoft Teams Call Queue Call Report

Microsoft Teams Agent Timeline Call Report

Andrew Morpeth
Andrew Morpethhttps://ucgeek.co/author/amorpeth/
Andrew is a Modern Workplace Consultant specialising in Microsoft technologies based in Auckland, New Zealand; Andrew is a Director and Professional Services Manager at Lucidity Cloud Services and a Microsoft MVP.

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4 COMMENTS

  1. Are these reports accurate from Power BI desktop?
    looks like the call queue reports are not showing the right results
    For example, I know one of the agents is taking more than 10 calls are day but it shows only 3-4 calls.Not sure if anyone else facing the same issue

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Andrew Morpeth
Andrew Morpethhttps://ucgeek.co/author/amorpeth/
Andrew is a Modern Workplace Consultant specialising in Microsoft technologies based in Auckland, New Zealand; Andrew is a Director and Professional Services Manager at Lucidity Cloud Services and a Microsoft MVP.

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