Call reporting for Microsoft Teams Auto Attendants and Call Queues – v3 updates

December 6, 2022

1706

Microsoft have released a version 3 (v3) of their Power BI based Call reporting for Microsoft Teams Auto Attendants and Call Queues. Information on installation can be found here.

There are 3 reports available in the pack and they bring some nice improvements to the originals.

Microsoft Teams Auto Attendant Call Report

Microsoft Teams Call Queue Call Report

Microsoft Teams Agent Timeline Call Report

Installing Microsoft Teams Staff Check-ins App Template

Create an Azure App Registration for Create-TeamsCallAccountingReport script

Andrew Morpeth https://ucgeek.co/author/amorpeth/

Andrew is a Modern Workplace Consultant specialising in Microsoft technologies based in Auckland, New Zealand; Andrew is a Director and Professional Services Manager at Lucidity Cloud Services and a Microsoft MVP.

4 COMMENTS

Alwyn January 4, 2023 At 10:26 PM

Are these reports accurate from Power BI desktop?
looks like the call queue reports are not showing the right results
For example, I know one of the agents is taking more than 10 calls are day but it shows only 3-4 calls.Not sure if anyone else facing the same issue

Reply
- Andrew Morpeth February 22, 2023 At 8:30 PM
  
  I don’t use them actively myself so not 100% sure. They are still not the best really!
  
  Reply
Jaime chavez February 15, 2023 At 12:07 PM

Hi do you know of a way to have it saved past 28 days.

Reply
- Andrew Morpeth February 22, 2023 At 8:32 PM
  
  Not sure sorry. Could be that this detail of data is removed Microsoft side. The reports leave a lot to be desired still! Third party solutions are still the best bet.
  
  Reply