Creating a Q&A Bot for Microsoft Teams

Creating a Q&A Bot for Microsoft Teams just got easier! Microsoft has released a Q&A Bot on GitHub and its pretty cool, plus you...

Microsoft Teams Private Channels Coming Soon

Finally we have a release date for private channels in Microsoft Teams - there are going to be some happy people - private channels...

The end of an era – Skype for Business Online end of life date...

Well this is some big news - Skype for Business Online has an end of life notice on its head. While this might be...

Don’t forget the REFER – Microsoft Teams Direct Routing with SWe Lite

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...

Creating classifications for Microsoft Teams

Microsoft Teams doesn't yet support Azure Information Protection or Unified Classifications. Apparently that's coming at some point in the future. For now, you can...

Social

1,118FollowersFollow
55SubscribersSubscribe

Learn

Don’t forget the REFER – Microsoft Teams Direct Routing with SWe...

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...