Better contacts experience coming for Microsoft 365

I've been banging on about the sub-par contacts management experiences in Microsoft 365 for a while now - You could say its a bit...

All you need to know about Private Channels in Microsoft Teams

Private Channels in Microsoft Teams are now rolling out and will start appearing over the coming weeks – there are going to be some...

Blocking & reporting on spam callers in Microsoft Teams

For those that aren't aware, Microsoft Teams allows you to block problem or spam callers numbers from Call History. Once you do this, inbound...

Microsoft Teams PSTN Call Detail Records with Direct Routing Support

I've been waiting for this one for a while - tenant wide reporting on PSTN calling minutes - commonly referred to as Call Detail...

Skype for Business Meeting Delegation for non-Enterprise Voice Users

Intro This post will show you how to enable Skype for Business Delegation when users are not enabled for Enterprise Voice. This is useful when...

Creating a Q&A Bot for Microsoft Teams

Creating a Q&A Bot for Microsoft Teams just got easier! Microsoft has released a Q&A Bot on GitHub and its pretty cool, plus you...

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Don’t forget the REFER – Microsoft Teams Direct Routing with SWe...

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...