Don’t forget the REFER – Microsoft Teams Direct Routing with SWe Lite

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...

Creating classifications for Microsoft Teams

Microsoft Teams doesn't yet support Azure Information Protection or Unified Classifications. Apparently that's coming at some point in the future. For now, you can...

Add a free licence to Call Queues and Auto Attendants (Microsoft Teams)

A licence is required for Call Queues and Auto Attendants that have phone numbers associated to them. Previously you had to assign a paid...

Convert an existing team to an org-wide team (Microsoft Teams)

I might be a little slow, but it took me a fair while to figure out how to change an existing Microsoft Teams team...

Microsoft Teams Call Queues & Auto Attendants no longer require a Phone System licence

Well this is good news! Previously there was a requirement to assign a Phone System licence to all Call Queues and Auto Attendants that...

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Don’t forget the REFER – Microsoft Teams Direct Routing with SWe...

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...