Blocking & reporting on spam callers in Microsoft Teams

For those that aren't aware, Microsoft Teams allows you to block problem or spam callers numbers from Call History. Once you do this, inbound...

Microsoft Teams PSTN Call Detail Records with Direct Routing Support

I've been waiting for this one for a while - tenant wide reporting on PSTN calling minutes - commonly referred to as Call Detail...

Skype for Business Meeting Delegation for non-Enterprise Voice Users

Intro This post will show you how to enable Skype for Business Delegation when users are not enabled for Enterprise Voice. This is useful when...

Creating a Q&A Bot for Microsoft Teams

Creating a Q&A Bot for Microsoft Teams just got easier! Microsoft has released a Q&A Bot on GitHub and its pretty cool, plus you...

Microsoft Teams Private Channels Coming Soon

Finally we have a release date for private channels in Microsoft Teams - there are going to be some happy people - private channels...

The end of an era – Skype for Business Online end of life date...

Well this is some big news - Skype for Business Online has an end of life notice on its head. While this might be...

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Don’t forget the REFER – Microsoft Teams Direct Routing with SWe...

I've done it a few times myself - forgotten to add the REFER rules that allow call transfer scenario's in Microsoft Teams with Direct...

Microsoft Teams Call Queue no audio with SWe Lite Direct Routing

There is a current known issue on Ribbon (Sonus) SWe Lite whereby audio fails to Agents picking up calls to a Call Queue. This...