Microsoft Teams – Phone System + Meetings & Calling 101 Training


In this video we take you through what you need to know if Microsoft Teams has replaced your phone system. Additionally, we do a Microsoft Teams overview and cover calling and meetings on the desktop and mobile apps.

Topics covered:

  • Microsoft Teams overview
  • Setting up your audio and video devices
  • Online ‘presence’
  • Calling a phone number
  • Calling a contact within your organisation
  • In-call options: mute, hold, switch devices, add participants
  • Transfer vs Consult then transfer
  • Call answering rules – simultaneous ring, call group, forwarding
  • Setup voicemail
  • Listen to your voicemails
  • Call history
  • Contacts management from Microsoft Teams and Outlook
  • Scheduling & joining Microsoft Teams meetings
  • Quite Hours for Microsoft Teams mobile

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