Don’t forget the REFER – Microsoft Teams Direct Routing with SWe Lite

I’ve done it a few times myself – forgotten to add the REFER rules that allow call transfer scenario’s in Microsoft Teams with Direct routing when using Ribbon (Sonus) SWe Lite – so here is a quick how-to.

What happens if you forget the REFER? Basically call transfer scenarios will fail. This includes users, Call Queues and Auto Attendants.

Modify Message Manipulation

1. In the WebUI, click the Settings tab.
2. In the left navigation pane, go to SIP > Message Manipulation > Message Rule Table.
3. Create a new Message Rule Table configured as shown below.

   Figure : Create Message Rule Table

   

    

4. In the left navigation pane, click the newly created Rule Table entry.
5. Click Create Rule > Request Line Rule.
6. Configure the Request Line Rule as shown below.

   Figure : Request Line Rule

   

    

Modify Signaling Group

1. In the WebUI, click the Settings tab.
2. In the left navigation page, access Signaling Groups
   
3. Access the Signaling Group used for Teams.
   
4. Assign the Message Rule Table to the Teams Signaling Group as Inbound Message Manipulation.

   Figure : Configure Signaling Group

   

Modify Transformation Table

1. In the WebUI, click the Settings tab.
2. In the left navigation page, access SIP > Transformation Tables.
3. Click the ‘+’ icon at the top left corner to add a new Transformation Table.
4. Configure as shown below.

   Figure : Create Transformation Table

   

    

Modify Call Routing

1. In the WebUI, click the Settings tab.
2. In the left navigation page, access Call Routing Table.
   
3. In the Routing Table designated “From Teams,” create a routing entry that points to the destination Teams Signaling Group (this must be the first routing entry in the list) and assign the newly created Transformation Table.

   Figure : Create Call Routing Entry

   

For more information see the full Direct Routing configuration guidance from Ribbon.