Finally, we have the ability to run reports for Microsoft Teams Auto Attendants and Call Queues, albeit probably a little clunky for the average user.
Today reporting is only available via the PowerBI app using a Microsoft supplied report template. Microsoft have promised that these reports will eventually be available directly in the Microsoft Teams Admin Centre which will be a welcome improvement.
The official documentation details the process pretty well – you can find it here. In my case I wasn’t presented with any sample data as mentioned in the instructions, not sure why. Once you have followed the instructions you should be able the following reports.
As an aside, there are several other report templates for Microsoft Teams that you might find useful too – check them out here. Happy reporting!